Shared Service Delivery Platform
Stop overpaying for managed service providers with rigid contracts and hidden overhead. A Shared Service Management Platform lets you assemble your own freelance IT team, tailored to your needs. Get top-level expertise, full control, and flexible support, paying only for what you actually use — efficient, transparent, and completely aligned with your business.
Digital Service Model
A digital service model is a simple way of offering services that are easy to find, easy to use, and available when people need them. Instead of asking for help or waiting for approvals, users can choose what they need and start using it right away. Services are designed to work the same way every time, which makes them reliable and predictable. This approach saves time, reduces effort, and improves the overall experience for users. For organizations, it helps deliver services faster, at lower cost, and in a way that better matches how people expect digital services to work today.
Improving business flexibility, speed, and user experience are core priorities for a modern workplace in the digital era.
Services
Customer Service
Define your own employee support process with flexible, on-demand assistance.
- Remote Support via Teams
- Single Point of Contact (SPOC)
- Service Request Management
- Incident & Change Management
Service Operations
Holistic, end-to-end perspective for cloud and modern workplace management.
- Identity & Access Management
- Exchange, SharePoint & Teams
- Device Management
- Security & Compliance
- EDR/MDR & Pentesting
Field Service
Prefer on-site support? We are happy to come to your location.
- On-site hardware support
- Installation & configuration
- Troubleshooting & repairs
- User training & handover
IT Consultancy
Strategic IT guidance to align projects with your organization vision and goals.
- IT Service Delivery Management
- IT Portfolio Management
- Project Management
- Strategic IT Planning
Cloud Compass
Assessment service that provides clear insight into the security and compliance of your Azure and Microsoft 365 environments. It reviews current settings, policies, and configurations against best practices and regulatory requirements.
- Security and Compliance Auditing
- Drift Detection
- Security Recommendations
- Health Check
Shared Service Delivery Platform
The platform enables freelancers to focus on delivering value while benefiting from teamwork, shared knowledge, and streamlined operations, creating flexible, high-quality IT service delivery for clients without the overhead of traditional service organizations.
- Billing Tools
- Shared Sales Pool
- Atlassian Subscription
- Platform-Fee (2%) and half to charity
Business flow
Zo werken support, engineers, consultants en sales samen binnen het Shared Service Delivery Platform — van ticket tot oplevering in het klantportaal.
Benefit from my Knowledge & Experience
IT Service Delivery and IT Portfolio Management are two essential pillars for making IT a business enabler instead of a cost center.
IT Service Delivery
IT Service Delivery focuses on how well IT services support daily business activities. It ensures services are reliable, easy to use, and consistently available. When service delivery is clear and predictable, employees experience fewer disruptions, work more efficiently, and can focus on their core tasks rather than IT issues.
IT Portfolio Management
IT Portfolio Management focuses on what services the organization offers and why. It provides insight into all IT services, their costs, risks, and business value. This allows leadership to make informed decisions about where to invest, improve, or retire services.